Popular questions
Do the points I’ve collected have to be used within a certain date?
Consult the Terms and Conditions to find out the expiry date, after which it is no longer possible to use the points you have collected.
Can I gift or transfer my points to another Fidelity Card?
No, points cannot be transferred or gifted to another Fidelity Card user.
I’ve reached a discount voucher threshold and I’m about to buy products in the sale together with full-price products: can I use the discount voucher?
In order to apply the Fidelity Card discount voucher, full-price products must have a value of at least € 1 higher than the amount of the voucher. For example, if you have a €25 discount voucher, the total value of full-price products must be at least €26.
Remember that the discount voucher cannot be used on products that are on sale or on promotion, so these will not be counted in the total amount for the use of the discount voucher.
If, on the other hand, your cart contains a product on sale for and a product at the full price, the discount voucher can be used only on the products at full price.
Can I use the discount vouchers in conjunction with other promotions?
No, Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
Can I have more than one Fidelity Card?
Fidelity Cards are only valid in the country they are supplied. Therefore you can only have one Fidelity Card per country, but several Fidelity Cards in all if you have signed up to different Fidelity programs in different countries.
For example, you can have a Fidelity Card France and a Fidelity Card Italia at the same time.
Where can I consult the Fidelity Card Terms and Conditions?
All the Fidelity Card Terms and Conditions can be consulted here.
What is the CVV/CVC code? And where can I find it?
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
- On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers.
- On American Express cards the code is printed on the front and consists of 4 numbers.
When will my account be charged?
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
In what currency will I be charged?
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
My payment was not accepted: what happened?
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
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